Due to an increase in orders, please allow 2-5 business days for orders to be processed and shipped out.
*Please note that processing times may vary depending on volume / holidays, and is contingent on fulfillment speed at our processing center.
WHAT SHIPPING OPTIONS DO YOU OFFER?
USPS Priority Mail [1-3 business days] - FREE on orders shipped within the U.S.
UPS Ground [2-5 business days] - $7.50 USD
*Please note that USPS is experiencing a significant amount of delays with shipping (see below).
If your package is time sensitive, please be sure to checkout with UPS Ground.
We are now offering international shipping to Canada, Australia, New Zealand, Japan, South Korea and Western Europe including the United Kingdom.
Shipping, duties and tariffs will be calculated and included at checkout.
MY TRACKING NUMBER STILL SAYS PRE-SHIPMENT?
If your tracking link is still showing your package is in pre-shipment that means that your package has been processed on our end and sent to USPS but they have yet to scan your package. You should typically see an update within the next few days.
MY PACKAGE HAS BEEN IN TRANSIT FOR DAYS NOW, WHAT DOES THAT MEAN?
This typically means somewhere along the way your package has experienced a delay within USPS. The good news is your package is definitely on its way and should hopefully arrive within a few days time!
MY PACKAGE SAID IT WAS DELIVERED BUT I NEVER RECEIVED IT?
If you purchased Route Shipping Insurance please file a claim through them here and they will be able to best assist you.
If you did not purchase Route Shipping Insurance please email us at firstname.lastname@example.org and we will do our best to assist you.
WHAT CAN I DO?
Please wait patiently as we are doing our best to ensure everyone receives their packages as quickly as possible.
If you have any further questions regarding the status of your order, please don't hesitate to reach out to us at email@example.com and we will do our best to assist you.
Thanks for your patience and understanding!