Due to an increase in orders, please allow 4-6 business days for orders to be processed and shipped out.
As a small, independently owned business, most items are made-to-order and will be shipped as soon as possible. Typical processing time is 4-6 business days before your order gets shipped out.
*Please note that processing times may vary depending on volume / holidays, and is contingent on fulfillment speed at our processing center.
WHAT SHIPPING OPTIONS DO YOU OFFER?
United States Postal Service [3-10 business days] - FREE*
UPS Ground [2-5 business days] - Flat Rate of $7.50
*Please note that USPS is experiencing a significant amount of delays with shipping (see below).
If your package is time sensitive, please be sure to checkout with UPS.
We are now offering international shipping to Canada, Australia, New Zealand, Japan, South Korea and Western Europe including the United Kingdom. You have two shipping options to choose from:
DHL - Calculated based on customer address and package size. This is the more expensive method for shipping but is more reliable and fast.
USPS - Calculated based on customer address and package size. The United States Postal Service and other postal services around the world have had problems during COVID-19 delivering international packages. Deliveries can take up to a month to arrive.
DUTIES / TARIFFS - Please note the customer is responsible for paying duties / tariffs on all international shipments.
WHERE IS MY PACKAGE?
Due to COVID-19, we are experiencing a significant amount of delays with shipping. We ship via USPS and packages may temporarily require more time to be delivered due to limited transportation availability.
You can read the USPS official Coronavirus updates regarding shipping delays here.
MY TRACKING NUMBER STILL SAYS PRE-SHIPMENT?
If your tracking link is still showing your package is in pre-shipment that means that your package has been processed on our end and sent to USPS but they have yet to scan your package. You should typically see an update within the next few days.
MY PACKAGE HAS BEEN IN TRANSIT FOR DAYS NOW, WHAT DOES THAT MEAN?
This typically means somewhere along the way your package has experienced a delay within USPS. The good news is your package is definitely on its way and should hopefully arrive within a few days time!
MY PACKAGE SAID IT WAS DELIVERED BUT I NEVER RECEIVED IT?
If you purchased Route Shipping Insurance please file a claim through them here and they will be able to best assist you.
If you did not purchase Route Shipping Insurance please email us at email@example.com and we will do our best to assist you.
WHAT CAN I DO?
Please wait patiently as we are doing our best to ensure everyone receives their packages as quickly as possible.
If you have any further questions regarding the status of your order, please don't hesitate to reach out to us at firstname.lastname@example.org and we will do our best to assist you.
Thanks for your patience and understanding during these unprecedented times!